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Response to COVID-19. Curbside Service

Updated 3/27/19
 
Hello Westgate Clients,
We hope that everyone is staying healthy and safe while we navigate this pandemic together. Thank you to everyone for your understanding and patience while we balance continuing to provide care to our patients while keeping our staff and clients safe. 
 
Westgate Hours Change
Starting March 23rd, we will be open 8-6pm Monday through Friday, and 8-1pm on Saturday.  Patients coming in for surgery should be dropped off between 8-8:30am. 
 
Shelter in Place 
On Friday, March 27th, Governor Walz mandated a Shelter in Place Ordinance for our state.  This means that non-mandatory appointments cannot be seen at the clinic until the restrictions are lifted.  We will continue to see urgent patients at our clinic during this time.  
 
Surgery Update
On Friday,n March 20th, Governor Walz signed an Executive Order mandating that all elective surgery and dental procedures be postponed indefinitely.  The goal is to preserve Personal Protective Equipment (PPE) such as gloves, gowns and masks.  This order is in effect Monday night.  We have asked our veterinarians to review their surgery schedules to determine which surgery and dental procedures are urgent, and which can be postponed.  We will contact you if your surgery is being postponed.  Below is the verbiage from the Executive Order. 
Elective surgeries and procedures must be postponed indefinitely beginning at 5:00 pm on March 23. The executive order clarifies that a non-essential surgery or procedure is defined as a surgery or procedure that can be delayed without undue risk to the current or future health of a patient. Surgeries and procedures that prevent loss of life, permanent dysfunction of an organ or extremity, or risk of metastasis or progression of staging for non-COVID-19 patients should not be postponed under this order.    
 
Telemedicine
We want to remind our clients about our telemedicine option.  To virtually consult with one of our veterinarians, email a request for a consult to telemedicine@westgatepetclinicmn.com. Include several time frames in which you will be available.  You must be with your pet during the consult. 
 
To be eligible for a telemedicine consult, you must have a valid client-patient-veterinary relationship.  This typically means that your pet has been seen at the clinic within the past 12 months. However the Board of Veterinary Medicine is temporarily extending this to patients that have been seen at the clinic within the past 18 months.  This new definition is in effect until January 1st, 2021.  
 
Conditions in which a telemedicine consult might be considered are:
- Chronic skin conditions that your pet has been seen for in the past
- Dogs only: Coughing or sneezing, but good energy and appetite  For cats, asthma or other serious heart and lung conditions can cause coughing.  Coughing cats require a chest x-ray and should be seen at the clinic. 
- Vomiting one or two times, but still eating and good energy. 
- Diarrhea, but still eating and good energy.  (Note, we may request that you drop off a stool sample).
- Chronic problems such as lameness and arthritis pain
- Recheck appointments in which your doctor feels like a telemedicine consult is a good option
 
Telemedicine consults are available during our normal business hours and are not for patients experiencing urgent concerns. The cost of a telemedicine consult is $45 for each 10 minutes.  You will see a timer during the consult so you can stay up to date on the charge.  The average telemedicine consult takes 6 minutes. The doctor may prescribe medications to pick up at the clinic.  Surgery recheck appointments via telemedicine do not incur a charge. (However, please note that you will still be required to input your credit card information to proceed with the call.  Your card will NOT be charged for telemedicine surgery recheck appointments). 
 
Reminder about In-clinic Appointments
When you come in for your appointment, please call the clinic at 612-925-1121 to let us know you have arrived. If all our phone lines are in use you may get a message stating that our phone number has changed or that it has been disconnected. Please bear with us. Call again or come by the door and one of us will help you.  When the doctor is ready, we will call you to bring your pet to the front door. Clients are not allowed in the building except for euthanasia appointments. The call may come from a blocked number as doctors and staff are using personal cell phones to free up our clinic phone lines.  Please stay at the clinic to wait for your pet unless your pet is having testing or treatments done and the doctor says you can leave.  
If you yourself are sick with a respiratory illness, please do not bring your animal to the veterinarian.  If possible, please do a telemedicine consult, or have someone else bring the patient to the veterinary visit. If this is not possible, please call your veterinarian for advice. 
 
 
General COVID animal recommendations:  
Pet owners should adopt good hygiene practices (including hand washing before and after being around or handling animals, their food, or supplies, as well as avoiding kissing them) and should maintain a clean and hygienic household environment. 
 
People who are sick should restrict contact with animals. If there are any changes in the health condition of the pets, advice from a veterinarian should be sought as soon as possible.

 

It is important to know that there is currently no evidence that pet animals can be a source of COVID-19 for humans or that this virus can cause the disease in dogs. Pet owners should always maintain good hygiene practices and under no circumstances should they abandon their pets. 

 

If you are COVID-19 positive, these are the pet handling recommendations:  Owners are advised to separate themselves from the rest of their family,  including using a separate bathroom if there is one (that is for human protection), and have another member of the family care for the pet(s) within the household. Pets should not move out of the household unless absolutely necessary. If a single individual needs to care for their pet, or someone with a service animal, contact should be minimized, and the individual should practice good hygiene for themselves and for the pet (copious washing of hands before and after interactions, including handling of bedding, bowls, etc). If a COVID-19 positive individual is no longer able to care for their pet, they should contact their local public health department for direction and assistance.  

 

Medications and Food

* For clients picking up food and medications, they should call us from the car, pay over the phone, and we will bring the prescription of food to a table set up directly outside of the door.  
* For non-urgent prescriptions, please consider having your prescription delivered to you through our on-line pharmacy.  ON-LINE PHARMACY DIRECT LINK
* This link is available on our website by clicking on "Prescriptions" and then choose "Home Delivery". As with our in-store pharmacy, we work hard to keep our on-line pharmacy prices competitive and we appreciate your business. 
* For patients eating a prescription Hills/Science Diet food, we have a great service called "Hills to Home" that we can set up for you. Email us at frontdesk@westgatepetclinicmn.com  to set this up. 
 
Flea/Tick and Heartworm Pill Medications
With the weather warming up, it is important that you be giving tick preventative medications to your dog. The ticks are out.  If you are not already using Nexgard or Frontline monthly, please start now.  In addition, we are seeing an increase in intestinal parasites like roundworms and hookworms. These intestinal parasites can be spread to people, so it is important to control these infections in animals.  The monthly Heartworm preventative helps protect against intestinal parasites as well as Heartworm Disease.  If your pet is due for his or her annual fecal exam, please don't neglect to bring a stool sample in for evaluation. 
We have great deals if you buy your Heartworm and Flea Tick Preventative from Westgate. (And THANK YOU for buying from your veterinarian!)  You can call to pick up medications at the clinic, or you can purchase your medications through our online pharmacy for home delivery.  The deals apply to both in-clinic and Westgate Pet Clinic's on-line pharmacy. Click Here for Home Delivery. 
 
Frontline Deals: 
Buy 3 get 1 free, buy 6 get 2 free. 
 
Heartgard Deals
Buy 12 and get a $12 instant rebate
 
Combo Deals
Buy 12 Heartgard + 6 Nexgard and you will get a $35 instant rebate
Buy 12 Heartgard + 12 Nexgard and you will get a $60 instant rebate. 
 
 

Our Mission:

We provide the quality care our clients expect and their pets deserve, by relying on the expertise and
compassion of each team member.

 
 
 

Contact Us

Westgate Pet Clinic
4345 France Avenue South
Minneapolis, MN 55410
Directions to Our Clinic
(612)925-1121
(612)925-6297 Fax
(612)568-1405 Pharmacy

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