Picking up a prescription at our clinic?
Please allow 24 business hours for your prescription to be ready for pickup. If you need it filled sooner, please call and speak with a team member at the clinic. A staff member will contact you if we encounter any difficulties filling your request.
*Please note, unless otherwise indicated, your prescription will be refilled at the last quantity prescribed
Message about purchasing on-line:
Why should I purchase my medication from Westgate's on-line pharmacy versus a big, national on-line pharmacy?
Many veterinary products are not legally sold to large on-line pharmacies. These pharmacies get the medications through a third party. Drug manufacturers are trying to curb this practice by not guaranteeing medications that are not purchased from a veterinarian. For example, if you purchase heartworm pills from a national on-line pharmacy, and your pet gets heartworm disease, or an intestinal parasite infection, the drug company's guarantee of their product is null and void.
At Westgate Pet Clinic, we thank you for purchasing your pet's medication at our clinic, or through our on-line pharmacy. We try hard to keep our medications competitively priced, and we work with drug manufacturers to offer rebates and special offers for our clients.
Who runs our on-line pharmacy?
Our on-line pharmacy, myvetstoreonline.com, is run by Midwest Veterinary Supply located in Lakeville, MN. Midwest Veterinary Supply guarantees all of its medications are purchased directly from drug manufacturers. They price their products competitively and try to keep shipping costs low on medications and supplements. On Medications, if your order is more then $38, shipping is free. (For food, the shipping cost is higher because of the weight of the food.) You don't need to worry about product source or efficacy when purchasing through Midwest Veterinary Supply. It's the same medications we buy for our clinic.
Return Policy for products purchased on-line and delivered to your home:
If the product you purchased is unopened, and we keep it in stock at Westgate Pet Clinic, you can return the product for a full refund at the veterinary clinic. An example of this would be Heartgard Plus or Nexgard. You must have your receipt in order to receive a refund.
If the product you purchased is not a product we stock at Westgate Pet Clinic, and it is a prescription medication, then it is non-refundable. Myvetstoreonline only accepts returns for non-prescription items such as nutritional supplements, toys and shampoos that are unopened. In addition, they charge a $10 restocking fee.
In addition, refrigerated items are not eligible for a refund as well as products that are opened and used.
The exception to the return policy would be prescription foods. We can always issue a credit for a prescription food if your pet will not eat or tolerate the food. You will not be reimbursed for shipping fees on prescription foods delivered to your home.