Client Corner

We’re thrilled to announce some important updates and improvements to our communication channels:

1. **General Questions and Concerns:**

Have a question or concern? Reach out to us directly via phone at (612) 925-1121. Our team is ready to assist and provide the information you need.

2. **Appointment Scheduling Made Easy:**

We’re excited to introduce our new online booking tool! Schedule your pet’s appointments effortlessly by visiting our brand-new website: https://wagsandwhiskers.com/appointment/. The online booking platform is designed to be user-friendly, allowing you to manage appointments at your convenience.

3. **Effortless Records Requests:**

For all records-related matters, including requests and submissions, please use our dedicated email address: [email protected]. We’re committed to ensuring a swift response to your record inquiries.

4. **Direct Front Desk Assistance:**

Reach our front desk staff directly by emailing us at [email protected]. Whether it’s about appointments or general inquiries, we’re here to help.

**Exciting News – New Website Launch:**

We’re delighted to announce the launch of our new website https://wagsandwhiskers.com/! Explore the site for valuable information, resources, and updates about your pet’s health and well-being.

At Westgate Pet Clinic, your trust is our highest honor, and these updates are designed to make your interactions with us even more seamless.

Click Here for our Client Portal

Instructions for new users:

1.) If this is the first time you have utilized our new portal, you will need to register for an account. 

2.A) For existing clients, please use the primary email address that we have used for previous reminders. Doing so will help to ensure that the system correctly associates your account with the one we have one file for you. One registered, the system may ask you to confirm your email before fully logging in. After logging in, you should see all of your pet’s information and billing history. If you do not, or the systems as you to create your pets, it likely has created a brand new account for you. If this happens, please contact the front desk as we can help merge the two accounts and update your login information.

2.B) For new clients, this system will walk you through entering your personal information and creating files for each of your pets.

3.) One logged in, you will have access to all of the features above. Please be aware that we are still in the process of tracking down information that may not have converted over correctly from our prior management software. If you find information that appears to be incorrect and are unable to correct it yourself, please contact our front desk for further assistance. Availability for E-booking is limited at this time to 3 to 4 weeks into the future due to changes in our doctor availability. In the near future, you will be able to book appointments further out into the future.

4.) If you would like to create separate logins for other emails you have, please contact our receptionist team and we can assist in creating those accounts.

If you need assistance registering for your account, please email:  [email protected]

***Please be aware: Access to Petly accounts ended in June 2020. In order to access your pet’s records, you need to register for an account through our new client portal***